Base Services LLC.

Careers

Employment with Base Services LLC

WORK WITH US!

We are looking for organized, reliable individuals with excellent attention to detail to assist mental health therapy private practices all across the U.S. in an administrative support role. The main component of this position is using computer and customer service skills to schedule mental health clients. A secondary component is helping the mental health practice collect payments from insurance companies by verifying benefits and resolving billing errors. Other administrative duties vary by the needs of the client.   

The assistant supports the private practice owners with a “How can I help you today?” attitude. This W2, hourly position allows you to work from home. All of the duties can be performed remotely with access to a computer, smartphone, and internet connection.

Schedule and Requirements

We are currently only hiring residents of . You would need to be available during normal business hours, Monday through Friday, in an environment where you can make and receive calls. We are hiring people who want to work between 30 and 35 hours a week.  Virtual Assistants build a caseload over their first 4-8 weeks to reach 30-35 hours a week. The first week is training and orientation and you start out with 25 hours a week. In weeks one and two you will be assigned, 1-3 clients. Typically an assistant with 3 clients works 25 hours a week, 4 clients is 30 hours a week, and 5 clients is 35 hours a week. 

Essential Functions

  • Utilizing the practice phone system for incoming/outgoing calls.

  • Scheduling/rescheduling client appointments working within the practice electronic medical record.

  • Performing intakes on new clients and using judgment to match with the therapist.

  • Assisting with billing functions, including but not limited to:

    • Verifying benefits

    • Posting of insurance payments

    • Performing follows up calls to insurance companies to assist with billing issues

  • Assist with practice marketing, including but not limited to: 

    • Social media posting

    • Practice Newsletter

    • Researching for blog articles 

  • Utilizing practice email for client and staff correspondence.   

  • Other administrative duties as assigned by the client.

 

 

Qualifications

  • The ability to empathize with people going through a tough time.

  • The ability to build rapport quickly, but also to maintain professional boundaries.

  • Minimum of High School diploma, some college preferred.

  • Previous experience in the medical and/or mental health field in an outpatient setting required.

  • Call center experience a plus.  

  • Minimum of two years experience in an administrative role.

  • High-speed internet access.

  • Quiet, designated home office space.

  • Midrange PC or MAC with current virus software.

  • Advanced knowledge of Microsoft Word and/or Google Docs.

  • Knowledge of smartphone applications.

  • Able to work 5 to 7 hours at a time with limited interruptions 

Job Type

Part-time, W2 employment with no benefits. Hourly position, starts at $14/hour. There is a $25 stipend paid every 2-week pay period for the use of your own computer and phone.

Part of the Team

We see ourselves as part of the healing process. When someone is greeted warmly and is shown dignity and respect, they have a better healing experience with their provider. When a call is returned promptly and the voice on the other end of the line knows your name, you feel valued. When the therapists we serve feel less stressed because they can depend on someone else to return calls and answer customer emails, we are helping them be a better clinician. You are not just a virtual assistant, you are part of a team of therapists, doctors, and providers that are making the world a better place. Our virtual assistants make the world a better place. If that sounds like you, please click the apply link below.

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